Refund and Returns Policy for Powerhousebina

Effective Date: January 2, 2025

At Powerhousebina, customer satisfaction is our priority. We understand that sometimes a product may not meet your expectations or may arrive in less-than-perfect condition. This Refund and Returns Policy explains your rights and the process for returns, exchanges, and refunds. By shopping with us at 112 E Glenn St, Prairie Du Chien, Wisconsin (WI), United States, or online at powerhousebina.com, you agree to the terms outlined below.

For further assistance, please contact us:

1. Eligibility for Returns

  • Time Frame: Products must be returned within 30 days of purchase.

  • Condition: Items must be unused, unopened, and in their original packaging.

  • Proof of Purchase: A receipt or order confirmation is required for all returns.

2. Non-Returnable Items

Due to hygiene and safety concerns, the following items are non-returnable:

  • Opened or used beauty and skincare products

  • Gift cards

  • Products marked as final sale or clearance

If a non-returnable item arrives damaged or defective, please refer to Section 6 for further guidance.

3. Return Process

3.1 In-Store Returns

  • Visit our store at 112 E Glenn St, Prairie Du Chien, Wisconsin (WI), United States.

  • Present the item, original packaging, and proof of purchase.

3.2 Online Returns

  • Step 1: Email info@powerhousebina.com with your order number and reason for return.

  • Step 2: Receive a Return Authorization Number (RAN) and return shipping instructions.

  • Step 3: Ship the item to the provided address. Customers are responsible for return shipping costs unless the item was damaged or incorrect.

4. Refund Policy

  • Method of Refund: Refunds will be issued to the original payment method.

  • Processing Time: Refunds are processed within 5-7 business days after the returned item is received and inspected.

  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to an error on our part (e.g., incorrect or damaged item).

5. Exchanges

  • Exchanges are available for items of equal or lesser value, subject to product availability.

  • Follow the same process outlined in Section 3 to initiate an exchange.

6. Damaged or Defective Items

If you receive a damaged or defective item:

  • Step 1: Contact us within 7 days of delivery at info@powerhousebina.com with your order number and photos of the damage.

  • Step 2: We will provide instructions for a replacement or refund.

7. Store Credit

If preferred, eligible returns can be refunded as store credit for future purchases. Store credit will be issued as an electronic gift card and sent to your registered email address.

8. Final Sale Items

Products marked as “Final Sale” or purchased during clearance events are non-returnable and non-refundable.

9. Policy Updates

Powerhousebina reserves the right to modify this Refund and Returns Policy at any time. Changes will be posted on our website at powerhousebina.com with the effective date clearly noted.