Refund and Return Policy

Effective Date: April 2, 2025

At Powerhouse Bina, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your product, our refund and return policy is designed to make the process as smooth as possible.

Eligibility for Returns

You may return products within 30 days of receiving your order for a full refund or exchange, provided the item is in new, unused condition and in its original packaging. Certain items such as custom-made products, opened software, or digital downloads may not be eligible for return.

How to Return an Item

To initiate a return, please contact our customer service team at support@powerhousebina.com. We will provide you with return instructions and a return authorization number. Please pack the item securely and include a copy of your receipt or proof of purchase.

Refund Process

Once we receive the returned item, we will inspect it and process your refund within 7 business days. Refunds will be credited to the original payment method. Please note that shipping fees are non-refundable unless the return is due to our error.

Exchanges

If you would like to exchange your product for a different size, color, or model, please contact our support team. Exchanges are processed upon receipt of the returned item, subject to availability.

Damaged or Defective Items

If your item is damaged or defective, please contact us immediately. We will provide you with a prepaid return label and send a replacement or offer a refund. Please keep the original packaging for damaged items as it may be required for the return process.

Contact Us:
For any questions regarding our Refund and Return Policy, please contact us at:
Email: support@powerhousebina.com
Phone: +1 (555) 123-4567

Thank you for shopping with Powerhouse Bina.